Heidi AI vs. Supanote: Detailed Comparison

Mental health professionals are no strangers to the administrative burden of session notes. Writing progress notes, ensuring compliance, and managing EHR templates can take hours away from client care. In fact, the average therapist spends about 1.5 hours per day on documentation—time that could be better spent on self-care, client preparation, or even taking on more clients.

Enter AI therapy note tools, aka AI medical scribes - products designed to streamline documentation, reduce burnout, and give you more time to focus on what truly matters: your clients. The two leading tools in this space are Heidi AI and Supanote.

Both Supanote and Heidi AI are medical scribes that generate detailed progress notes, allowing healthcare professionals to save time - but how do they compare against each other?

In this blog, we’ll break down the features, pros, and cons of each tool, helping you decide which one is the best fit for your practice.

Why AI Therapy Notes Tools?

Before diving into the tools, let’s take a closer look at the challenges therapists face with manual note-taking:

1. Time-Consuming: Writing notes can take hours each week, eating into evenings and weekends.
2. Inconsistency: Notes can vary based on how tired you are or how much time you have.
3. Delayed Documentation: When you’re busy, notes pile up, and you end up relying on memory days after the session.
4. Cognitive Burden: After a day of intense listening and analysis, the last thing you want is more mental effort.

These issues don’t just affect you—they affect your clients. Every hour spent on notes is an hour you’re not spending on getting more clients, self-care, or preparing for your next session. Implementing AI medical scribes can alleviate these burdens, leading to enhanced patient interaction and significantly improving the overall care experience.

AI medical scribe software like Supanote and Heidi Health automate note-taking, allowing healthcare professionals to focus on patient care and improving patient engagement.

What Are AI Therapy Note Tools?

AI therapy note tools use voice recognition, natural language processing (NLP), and machine learning to listen to therapy sessions, transcribe them, and generate professional, insurance-compliant notes. These tools are designed to:

• Save time by automating documentation, meaning no more writing notes.
• Generate documents such as progress notes and referral letters quickly and efficiently.
• Reduce cognitive load after intense sessions.
• Ensure consistency and accuracy in notes.
• Help therapists stay compliant with HIPAA and other regulations.

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Supanote: Purpose-Built for Mental Health

Supanote AI is one of the fastest growing AI documentation tools for mental health professionals that has quickly gained popularity for its high-quality notes, personalization of note styles, and ease of use. Here’s why it’s becoming a favorite among therapists:

Supanote: Key Features

1. High-Quality, "Real-sounding" Notes: Supanote’s AI has been trained on thousands of real, insurance-approved therapy notes -so your notes feel 'just right'.
2. Personalized Note Style: Supanote's advanced AI learns your unique style. It's deep personalization picks up on your format, tone, and voice, and writes notes that feel like you.
3. Native integration with EHRs: Supanote integrates with your EHRs, so can auto-fill notes into your EHR without you having to do a copy-paste. Also, when you switch EHRs, you can continue to use Supanote seamlessly!
4. Easiest to use: Supanote is designed to be picked up and used within 1 minute. It's interface is clean and super simple, without many of the bells and whistles of more complex software
5. Multiple Input Methods: Works seamlessly with in-person sessions, telehealth, dictation, and audio uploads.
6. HIPAA Compliance: Verified by third-party auditors, with robust security measures.
7. Handles Couples and Group Sessions: Supanote can also handle couples and group mental health sessions, which are often the most painful to write notes for
8. Affordable Pricing: Starts at just $40/month for 120 notes, with a generous free plan.
9. Superior Service: They famously don't automate their customer support for an AI company, so you will always get a real person on the other end, and this person is usually from the core team who's empowered to solve your issue right away

The biggest difference between Heidi health and Supanote is that Supanote is custom-built and focused on the mental health use-case, which allows it to fine-tune its algorithms to write better therapy notes.

Pros of Supanote

• Superior Note Quality: Notes are clear, concise, and tailored to your needs. Not verbose like many tools
• Personalization: Learns your style and writes notes that match your voice and format.
• Ease of Use: Super simple to use - you can get started in seconds.
• Responsive Support: By real humans
• Data Security: Recordings are deleted immediately after transcription, minimizing exposure.

Cons of Supanote

• Zoom Limitation on Macs: Supanote supports Zoom normally on Windows laptops, but on macs you will need to open Zoom on your browser to have Supanote work.
• Not suited for large organizations: Doesn't have some of the custom workflows that large hospitals would need

Heidi AI: Built for Large Multi-Specialty organizations

Heidi AI is a medical scribe targeting all clinicians. Not just mental health professionals, but all clinicians across all specialities. Heidi AI also allows clinicians to create and share successful templates tailored to specific medical specialties, enhancing consistency and efficiency in clinical documentation.

Key Features of Heidi AI

1. Built for all clinicians, not just mental health - mostly writes SOAP notes
2. Adaptive Voice Recognition: Learns your speech patterns and improves accuracy over time.
3. Customizable Note Structures: Supports formats tailored to your preferences.
4. Real-Time Additions: Allows you to add notes during or immediately after sessions.
5. HIPAA Compliance: Ensures data privacy and security.

Pros of Heidi AI

• Sophisticated product built for multi-specialty healthcare practices
• Many complex workflows designed for large healthcare organizations
• Strong focus on data privacy and security.

Cons of Heidi AI

• High Cost: Heidi AI has a paid plan starting at $99 per month, and can be prohibitive for smaller practices.
• Integration Challenges: With Heidi you'd have to manually copy-paste notes into your EHR.
• Accuracy Concerns: Some users on Facebook and Reddit report errors in transcriptions and missed details.

Heidi AI vs. Supanote: A Side-by-Side Comparison

If You're a Mental health focused practice, Supanote Might Be the Better Choice

While Heidi AI offers robust features, Supanote stands out for several reasons:

1. High-Quality, Personalized Notes: Supanote doesn’t just write notes—it writes notes your way. Its ability to learn your style and adapt to your format ensures notes feel authentic and professional.
2. Ease of Use: Supanote’s intuitive interface makes it easy to get started, even for those who aren’t tech-savvy.
3. Responsive Support: The Supanote team is known for its quick and helpful responses, ensuring you’re never left hanging.
4. Affordability: At just $40/month for 120 notes, Supanote is a cost-effective solution for therapists of all practice sizes.

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Automated, HIPAA-compliant Progress Notes so you can focus on your clients

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Ethical Considerations

Using AI therapy note tools raises important ethical questions:

• Informed Consent: Always inform clients if AI is being used for documentation.
• Accuracy: Review and edit AI-generated notes to ensure they reflect the session accurately.
• Data Privacy: Choose tools with strong security measures, like Supanote’s immediate data deletion.
• Patient's Preferred Language: Ensure the AI tool supports communication in the patient's preferred language to enhance care and interaction with patients from diverse linguistic backgrounds.

Streamlining Therapy Workflows with AI

AI medical scribe software like Supanote and Heidi Health can streamline therapy workflows in several ways.

Firstly, it can automate the creation of comprehensive clinical notes, saving time and reducing the administrative burden on healthcare professionals.

Secondly, it can improve the accuracy and detail of medical records, reducing errors and inconsistencies.

Finally, it can enhance patient engagement, allowing healthcare professionals to focus on patient care and improving patient outcomes.

Conclusion: Which Tool is Right for You?

With features like free note generation, accurate transcriptions, and seamless integration with EHR systems, Supanote and Heidi Health are both good solutions. You just need to pick based on what you are looking for -

1. If you're focused on mental health/ are a small practice with <20 therapists - pick Supanote
2. If you're a large medical practice needed cusom workflows, and not just focused on mental health but other specialties as well, Heidi AI is the better fit

How to Get Started

The good news is you can try both products out for free and see which one works for you.
On Supanote, you can sign up and get started in <1 minute.

1. Sign Up for a Free Trial here
2. Set Up Your Preferences: Customize your note formats
3. Create your first note in <1 minute!

• Try Supanote for Free
• Learn More About Heidi AI
• See Sample notes generated by Supanote

FAQs

Q. Is it ethical to use AI for therapy notes?
A. Yes, as long as clients are informed and notes are reviewed for accuracy.

Q. How secure is my client data with Supanote?
A. Supanote is HIPAA-compliant and deletes recordings immediately after transcription.

Q. Can I customize the note formats?
A. Yes, Supanote supports SOAP, DAP, GIRP, BIRP, and more. In addition you can also input any of your sample notes and it will automatically learn the structure, sections and style of your note (including things like how you refer to your patients), and write just like you going forward.

Q. What happens if the AI makes a mistake?
A. You can review and edit the notes before finalizing them.

Q. Does Supanote work with my EHR system?
A. Yes, Supanote integrates seamlessly with most EHR systems.