FAQs - Supanote.ai

Question 1

Is it safe to use AI scribes?

Accepted Answer

Yes. Using an AI scribe is like using an EHR - we follow similar HIPAA, PHIPA and other required compliances to ensure your data is always safe. The goal is to allow you to be more present with your patients.

Question 2

Exactly how is Supanote HIPAA-compliant?

Accepted Answer

All your recordings are deleted immediately after transcription. Transcripts are scrubbed of PHI, data is end-to-end encrypted, and you can delete your data anytime from your account.

Question 3

Does Supanote work with my EHR?

Accepted Answer

Yes. You can directly copy-paste notes from Supanote into your EHR.

Question 4

Does Supanote work with my Telehealth platform?

Accepted Answer

Yes. If you're using browser-based telehealth (like Gmeet, Doxy, or your EHR's telehealth), you can use Supanote to scribe those sessions.

Question 5

Does Supanote work for in-person sessions?

Accepted Answer

Yes. You can directly record in-person sessions on your phone or laptop using Supanote.

Question 6

How do you make sure client data stays private?

Accepted Answer

We de-anonymize all client data, store it only as needed, and support easy deletion. We never store PHI, delete all recordings instantly, and follow strict technical, infrastructural, and organizational security practices.

Question 7

Is there a free plan?

Accepted Answer

Yes, you can create up to 10 session notes for free before choosing to upgrade.